Global capability centres (GCCs) in India have moved well beyond their original role as cost-efficient back offices. In 2026, their relevance will be judged by the depth of capabilities they bring, their ability to operate with resilience, and the tangible business impact they create for their parent organisations.
This shift reflects a broader rethinking by global enterprises about where innovation is built and where critical decisions are made. Amid economic volatility, regulatory pressure, and rapid advances in technology, GCCs are being pushed to respond faster, think more strategically, and scale with greater reliability.
Consequently, both the nature of work in India and the way GCCs are designed, governed, and led are undergoing a fundamental transformation.
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